right of withdrawal

Withdrawal (revocation) instruction & withdrawal (revocation) form

Consumers residing in the EU are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:employed: Tätigkeit zugerechnet werden können:

A. Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (Popp & Kretschmer Modehandels GmbH

1010 Wien, Kärntnerstraße 51, Telefon: +43 1 512 78 01, Fax: +43 1 512 64 21 -79 E-Mail: shop@popp-kretschmer.at) by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this, but this is not mandatory.

In order to meet the withdrawal deadline, it is sufficient for you to send the notification that you are exercising your right of withdrawal before the withdrawal period has expired.

There is no right of withdrawal for goods that are manufactured according to customer specifications or that are clearly tailored to personal needs.

Consequences of resignation

If you withdraw from this contract, we have to repay all payments that we have received from you, including delivery costs, immediately and at the latest within fourteen days from the date on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Security labels are attached to our clothing. If you remove the security label from an item of clothing and still withdraw from the contract, we are entitled to deduct a loss in value of up to 100% from the purchase price.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.

B. Withdrawal Form

If you want to withdraw from the contract, please fill out this form and send it back.

Popp & Kretschmer Modehandels GmbH

1010 Wien, Kärntnerstraße 51

Telefon: +43 1 512 78 01

Fax: +43 1 512 64 21 -79

E-Mail: shop@popp-kretschmer.at


I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)



Ordered on (*) ____________ / received on (*) __________________


Name of the consumer (s)


Address of the consumer (s)


Signature of the consumer (s) (only when notified on paper)



(*) Delete where inapplicable